Policies
House Rules
1. Smile.
2. Be Nice.
3. No Smoking on Premises.
4. Hotel Facilities are for Registered Guests Only.
5. Have Fun!
Check-In
2 p.m. Late check in? Early departure? No problem! Our staff is always available to help.
Check-Out
11 a.m. Late check out may be available upon request.
Green Policies
Daily housekeeping is provided. In our effort to conserve precious resources, linens will be washed every other day, absent special requests. We recycle, low flow commodes have been installed, and biodegradable cleaning supplies are used. We ask that you help us minimize our environmental impact by turning off air conditioners and lights when not in use.
Currency
United States Dollar and Costa Rican Colon
Time Zone
Central Standard Time
Pet Policy
Pets are not permitted
Check-In Policy
All guests staying at or using the hotel facilities must be registered at the front desk
Deposit Policy
A deposit may be required at the time of booking to guarantee the room rate for the duration of your stay.
Taxes
Costa Rica’s 13% Room Tax will be added to room rates.
No Smoking Policy & Fees
We are a non-smoking facility.
Costa Rica law prohibits smoking on the hotel premises. A $500 cleaning fee will be billed to your account if smoking occurs in rooms or on site.
Luggage Storage
Luggage storage is available through the Front Desk at no charge.
Additional Person Fee
$35.00 per person over stated occupancy, and $15 per child under 7 years of age in room types with availability for additional persons.
- Unless otherwise stated as a triple, quadruple or apartment, the rates apply per room, per night, based upon double occupancy
- For one bedroom apartments, the rates apply per apartment, per night, based upon occupancy up to two persons
- For two bedroom apartments, the rates apply per apartment, per night, based upon occupancy up to four persons
- Each additional guest up to 2 as specific room allows, is charged $35
Reservation Policies
A credit card or deposit is necessary to confirm room and rate.
We accept MasterCard or Visa Credit Cards
- Rates do not include 13% IV room tax
- Rates include breakfast
- All room rates are subject to applicable taxes and/or surcharges.
- Our rates are stated in US dollars, but payment is accepted is also accepted in Costa Rica colones.
- Modifications to your reservation may result in the entire stay being subject to any new applicable rates.
- The full amount of your stay will be charged once the time for cancellation without charge has passed.
For Peak Season reservations, December 16 to January 9, and April 7to April 30, payment is required for the entire length of stay when reservation is made.
All payments for Peak Season are final and non-refundable.
Cancellations
Cancellations can be made by email only. If cancellation is made at least 30 days prior to arrival date, no charge will be made. For cancellations later than 30 days prior to arrival date, No Shows, or for a Peak Season Reservation, the total price of the reservation will be charged.
Privacy and Cookies
A cookie is a small amount of text sent to your browser by a website you visit. It helps the website to remember information about your visit and other settings, so we can make your next visit easier and more useful to you.
We use cookies for different purposes:
Technical Cookies: We use technical cookies to show you our website, to make them function correctly and try to give you an advanced, user-friendly website.
Functional Cookies: We also use these cookies to remember your preferences and help you use our website efficiently.
Analytics Cookies: We use analytics cookies to help us to understand how visitors engage with the website. It may use a set of cookies to collect information and report website usage statistics without personally identifying individual visitors. This means we can find out what works best to improve our website.
Guarantee
- WHEN YOU BOOK WITH US YOUR PAYMENT DETAILS ARE PROTECTED BY A SECURE CONNECTION.
- THERE ARE NO HIDDEN BOOKING FEES.
- PERSONAL DATA WILL ONLY BE USED BY US TO INFORM GUESTS OF FUTURE PROMOTIONS, NEWS AND EVENTS.
- WE WILL NOT SELL OR SHARE YOUR INFORMATION WITH ANY OTHER ENTITY
